We work with third-party data centers to provide you with solutions that meet your hosting needs. There are many advantages to hosting your issue tracking system with us, including:

• Allowing You To Focus On Your Process
  We can provide the day-to-day maintenance and oversight to your server and databases allowing you to focus on your Quality Assurance processes.
• Flexible Migration Plan
  Third-party data centers allow you flexibility in upgrading to larger, faster, better computers and services without the need to purchase, install, implement or maintain hardware and services.
• Redundant Systems
  Unless you’re a very large corporation, your uninterruptible power supply is most likely not a diesel engine the size of a locomotive. Additionally, you most likely have only one carrier for your Internet services. The third-parties we work with not only have a massive room of batteries, but diesel backup generators and they have multiple backbone providers which they can switch to in the event one suffers a catastrophic failure. We also work with providers with services on multiple continents if you are interested in the greatest possible failover coverage.

Virtual Private Server (VPS) Environment

You might think that a VPS is a step-up from a shared environment because it’s listed after the shared environment. This isn’t necessarily true! While a VPS does have advantages, such as sharing a server with as few as 10 other customers, virtually all third-party support from the host disappears! Because the server is considered your virtual private server, you are considered responsible for it. Some VPS environments come with an “assisted” plan whereby a System Administrator will do some of the work for you. We generally do not recommend this because you lose the administrator privileges to your server and for those services that you do need but which are not covered under the “assisted” plan, you are powerless to do anything about them!

VPS systems come with several different options for managing them; cPanel, Plesk and Virtuozzo are the most common. Each of these has its own quirks, limitations and strengths. We have worked with each of these and can manage your VPS environment through these and the command line.