Benefits

Benefits For Your Organization

It takes only seconds to lose the good will and faith of your customer be it an internal customer or a commercial partner. No organization can afford to act arrogantly in today's global economy. You must constantly prove yourself worthy of your customer's trust - or your competitor will! It does not make sense then to surprise your customer with products and enhancements that do not meet their expectations. By involving your customer in the decision making process, keeping them abreast of your developments at all times, you will not only earn their trust, but you will gain a competitive advantage. Ask yourself one simple question: are you prepared to take the chance that your customer will like what you've done six months from now or would you rather know today that upon delivery in six months, the customer who is actively involved in the process, is going to appreciate what you've done for them? The Bugs Dashboard helps you keep open, effective communications with your customers. You worked hard for their trust - now keep it!

Benefits For Your Customers

There is no worse feeling than to think you're getting one thing, then suddenly be surprised with something far inferior and realize that you paid for it! This is the type of surprise that no organization wants. The Bugs Dashboard helps avoid these ugly surprises by allowing input and oversight to the development process of your business partners. It's a right you should expect after all as you're ultimately paying for the work. However, you don't need to be "in the weeds", just "informed and in control". That's exactly what you get with the Bugs Dashboard. The dashboard provides a quick assessment, allows you to set priorities and determine the severity of an issue (another way to focus attention) as well as track resources. The benefits are so great and the cost so small, it behooves you to acquire the software and insist it be installed for your projects!

Benefits For Development Teams

Nobody likes to fail. And yet, if your customer isn't actively engaged with your development, your odds of failing to meet their expectations dramatically increase. We've seen many cases of "ugly surprises"; those times when the customer sees the product for the first time and is completely turned off by it. We've seen projects go for nine months without customer involvement and last just four minutes in front of the expert user before all $12 million dollars of development effort were flushed down the drain because the user couldn't (or wouldn't) use the product. By using the Bugs Dashboard, the customer can't fail to like the final product because it's their work! They're the ones who have actively guided its progress, arranged its priorities, reviewed its issues, allocated resources and agreed to schedules all throughout the development. It's one thing to look at a final product and reject someone else's work and quite another to reject one's own work effort. Involve your customers, stakeholders and senior management throughout the entire development cycle and you'll be the most sought after resource in your organization!

Benefits For Project Managers

Many project managers dread the status meetings with their customers, stakeholders and senior management. The questions about schedule, resources, and budget seem endless and customers find it difficult to understand why something is slipping, not completed, or has suddenly appeared as an impediment. With dates pulled from seemingly strange places, it's difficult explaining to the customer why certain features aren't in a particular release. Customers hate these kinds of surprises and being the one to tell them is not a fun task.

With the Bugs Dashboard, you can invovle the customer in the decision making process and let them determine where the trade-offs will be early in the process. You can focus on managing resources while they focus on managing expectations all the while using the same tool to communicate. No ugly surprises, no disappointments, and no failure to communicate!

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