臭虫仪表板

支持合同

谁应该买支持协议

所有组织 强烈被鼓励获得一个每年支持合同。 您能有的最坏的经验是看发行说明为一次新的更新(不是升级)和意识到您想要那种功能，但寻找自己几个修正后边。 不要让此发生在您身上!

好处

组织也许受益于持续的支持用以下方式：

• 最新功能
  我们不仅将保持您最新与我们的更新发行，但我们将保证您有您需要及时地安装他们的所有技术资源。
• 对技术支持人员的立刻访问
  您的问题也许排列一个宽广的光谱。 例如，我们可以做什么增加我们的网络服务器的速度？ 一个合法的技术问题，但您也许也想要要求： 什么可以做有些从是高效率的在沟通与顾客的开发商透视报告？ 我们通过所有您的问题将帮助您，不管技术或处理针对的他们是否。
• 访问对我们的支持论坛并且发布跟踪
  以到位一个合法的支持协议，您将得以进入对我们的论坛的并且发布跟踪系统， 您 得到通过一个投票的机制设置我们的优先权。 您将知道什么我们的路线图是，哪里我们的优先权，并且什么期望您能为未来更新有。

期望什么

许多人认为他们支付一个每年支持合同，以便我们这里在 当他们需要我们。 当他们没有被注重解决问题时，我们鼓励所有组织考虑我们在那些时刻。 需要几片刻回顾现期杂志和表决在您的优先权。 参加论坛并且与其他分享您的知识并且搜集一口关于怎样他们有效地使用状态报告工具。

什么您需要

您将需要确定谁您的行政和技术联络将是。 We ask that technical issues be directed to your in house Representative first to ensure that you’re consistently applying the tool in your organization. All users may use our online forum to share and learn, but only the Technical contacts may use the Support Forum.

Recommendations

Actively engage in the success of implementation and ongoing progress of the Status Reporting Tool. Don’t simply sign-up and then forget the service until you’re stressed to resolve a pressing issue.

Request for Quote of a Support Contract

So that we may provide you with the best service, we must know more about your needs. This marks the beginning of our great relationship! We promise to tailor solutions to your needs and not “shoe horn” your organization’s needs into a “one-size-fits-all”.

Contact Information

Let’s begin with how to contact each other as we define our relationship. To contact us, use one of the following:

Little Cayman Labs, Inc.
402 West Broadway, 27th Floor
San Diego, CA 92101
(P) 619-368-6920
(F) 619-330-4670
(E) bill@wmpnj.com.com

How should we contact you? Note that we will deliver a copy of this information to the e-mail address you supply for your records.

Support

We provide 30-days of technical support with every license. Annual support contracts are available for 15% of the license. We provide updates on a quarterly basis and hot fixes as necessary. We will notify support holders of the download link for each update and patch. We also encourage our support holders to vote on outstanding issues to help prioritize the efforts that benefit them the most.